FAQs

Question

What are the dining & drink options at the resort?

Answer

Atelier has a total of 13 restaurants and 12 bar options, check out this link for the full list! https://atelierdehoteles.com/atelier-playa-mujeres-restaurants-and-bars We recommend making your dinner reservations as soon as you check in because they fill up quick :)

Question

When is check in and check out?

Answer

Check in begins at 3 pm. If you arrive sooner, they can keep your luggage in the lobby and you can explore the resort until your room is ready. Check out is 11 am.

Question

What is the dress code?

Answer

Recommended attire for each event is listed on the schedule page.

Question

Is there transportation available?

Answer

Yes! Our travel agent, TripGuy Travel, can assist you with booking roundtrip transportation to/from airport. Go to our travel agent wedding website to book, https://www.tripguy.com/21november2025/samjakewedding , or email SamandJakeWedding@Tripguy.com.