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September 28, 2025
Montego Bay, St. James Parish

Brittany & BasilBrittany & Basil

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FAQsFAQs

Question

Do I have to stay at the resort?Do I have to stay at the resort?

Answer

No, however, given that the Hotel is an all-inclusive resort, Client must purchase a mandatory wedding day pass for any wedding attendee that is not staying at the Hotel in order for such attendee to enter the Hotel and attend the wedding. The cost is $197.00 USD per non-Hotel guest attendee. Wedding day passes are effective thirty (30) minutes before the wedding ceremony scheduled time and are valid until the end of the wedding reception (up to five (5) hours from the wedding ceremony scheduled time). Wedding attendees using a wedding day pass are welcome to use any bar available during their time at the Hotel (food at restaurants excluded).

Question

Are flights included in the price?Are flights included in the price?

Answer

No, when you book a room in the room block it includes transportation to/from resort. The resort is also all inclusive and includes kid's activities, 24-Hour Room Service, all-inclusive meals, and all-inclusive alcoholic beverages. If you need assistance with booking flights please reach out to Kimberly Koehn Certified Destination Wedding & Group Travel Specialist Destination Weddings Travel Group & Celebration Travel (320) 203-1873 Office Hours: Monday-Friday 9:00am-5:00pm

Question

When should I arrive in Jamaica?When should I arrive in Jamaica?

Answer

If you're traveling from the West coast, you need one day of traveling. The flights are usually overnight. I recommend planning one day of travel and the next day check into the resort. If you're traveling from the East Coast, you can travel day of check-in. We are checking in September 24 and checking out October 1.

Question

Who should I contact if I have questions about booking a room at Hyatt?Who should I contact if I have questions about booking a room at Hyatt?

Answer

Kimberly Koehn kkoehn@destinationweddings.com (320) 203-1873 Office Hours: Monday-Friday 9:00am-5:00pm

Question

Do I need to bring a gift?Do I need to bring a gift?

Answer

No, gifting is optional, your presence is a gift.

Question

Can I bring a guest to the wedding?Can I bring a guest to the wedding?

Answer

Yes, you can. However, if the guests are not on the original invite then each plus one and additional guests are $140 (adult), $67 (children 3-12), per Hyatt regulations.

Question

How do I book a room?How do I book a room?

Answer

Please sign into our Wedding Website from the Attend a Wedding page on https://event.destinationweddings.com/dw/site/main/attend-a-wedding.asp Enter Passcode: JAMAICA25 Review, select and submit your request for your room accommodations OR Contact our Certified Destination Wedding Specialist, Kimberly Koehn, at 320-203-1873 or kkoehn@destinationweddings.com for assistance through the booking process. We look forward to seeing you there! Brittany Atkinson & Basil Atkinson

Question

Can I make payments when I book my room?Can I make payments when I book my room?

Answer

Yes Final Payment Due Date(s) 100% (full) payment is required for guests with NO Travel Protection by 5/10/2025. A minimum payment of 50% (half) of the reservation total is required for guests with Travel Protection by 5/10/2025 with the remaining balance payment required by 7/14/2025. Any reservation not paid to the required amount by the date(s) listed above will be canceled automatically.

Question

What’s the difference between the resorts?What’s the difference between the resorts?

Answer

Hyatt Ziva is the family side and houses majority of the restaurants. Hyatt Zilara is adults only They are right next to each other, at the same resort. If you book Zilara, you have access to Ziva

Question

Does the resort booking include cost of flight?Does the resort booking include cost of flight?

Answer

No, if you book through the provided room block link it includes transportation to and from the resort from the airport.

Question

What if I need my hair and makeup done?What if I need my hair and makeup done?

Answer

Hyatt has a hair and makeup salon. I will also post prices of off resort hairstylist and makeup artists.

Question

When is the first payment due?When is the first payment due?

Answer

When you book within the room block and purchase trip protection, your first deposit is due upon booking and then next payment is due May 2025.

Question

When are RSVPs due?When are RSVPs due?

Answer

Please RSVP by April 1st. We understand that this invitation can be a financial burden for you. Please decline RSVP if you cannot attend.

Question

I see that there is a price difference in rooms on the hotel website and your room block website. Can I book directly with the resort?I see that there is a price difference in rooms on the hotel website and your room block website. Can I book directly with the resort?

Answer

If you’re staying at Hyatt Ziva/Zilara, it’s advisable to book through the host’s room block on the save the date website. The hotel has blocked these rooms specifically for our wedding. The extra $78 difference that you notice is for transportation from airport to the resort, round trip. If you notice a price difference beyond $78 please contact Kimberly to price match and assist with booking.

Question

What’s the dress code?What’s the dress code?

Answer

Formal; dress your best if you want to!!! You can wear a gown or simple dress, for women! For men, please wear a suit.

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