FAQs

Question

Which airport do I fly to?

Answer

Cancun

Question

How do I get to and from resort from the airport?

Answer

We use USA Transfers for a private transfer - but a simple search online can get you lots of other options. Keep in mind that if you opt for a shared transfer (which is usually cheaper) you’ll be in a shuttle with other tourists and will take you longer to get to your resort. Sometimes paying more for private ride is worth it! https://www.usa-transfers.com

Question

How far is the airport from the resort?

Answer

Approximately 30-40 minute drive.

Question

What are the COVID restrictions?

Answer

As of right now, you are required to wear a mask while getting food at any buffet.

Question

What’s the weather like?

Answer

Always hot and humid. No need for a jacket except for the plane ride. Rain can be expected randomly since it’s a tropical climate. If you check the weather in the area it will always show that it’s raining, but that is not the case. You will get the occasional thunderstorm, and yes, hurricanes are always a possibility.

Question

Should I bring cash?

Answer

Yes! Bring plenty of $1, $5, and $10 bills to leave for tips. The staff is incredible and work their tails off serving guests. USD is accepted everywhere so there is no need to convert to pesos.

Question

Is it really all inclusive?

Answer

Yes! All your drinks and food on the resort are included in your stay. Just leave the servers tips.

Question

What should I pack for clothes?

Answer

Comfort is key! Sandals, shorts, tank tops, bathing suit cover ups. Dinner at the restaurants have a dress code so refer to the Iberostar app.

Question

What are the essentials to pack?

Answer

- Comfy light beach clothing - Sandals and/or comfy shoes. The grounds are massive so you’ll be walking a lot - Sunscreen! Lots of sunscreen! It’s expensive on the resort and you’ll need a lot - Medications, OTC, stomach aid medicines such as Peptol. With food and alcohol in abundance it’s easy to get an upset stomach - Cash for tips - Sunglasses - Extra bathing suits - If you smoke bring plenty from home because they are very expensive to buy on the resort. - Phone chargers Almost anything you could possibly need can be purchased at the resort if you forget something.