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June 12, 2023
Playa del Carmen, Mexico

BERNADETTA & PETER

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FAQs

Question

Helpful Tips/Reminders?

Answer

1. Bring copies of all of your travel documents just in case! 2. Pack a pair of river shoes for excursions, you will thank us later :) 3. Check your bug spray and sunscreen to ensure its reef safe! More on that below! 4. Upon arrival at the resort, notify the Guest Services Desk of your departure time to confirm your shuttle from the resort to the airport.

Question

Is it safe to drink the water?

Answer

Beware of Traveler's Flu! Xcaret is a 5 Diamond Resort with advanced purification systems but we still recommend asking your doctor to prescribe you with an antibiotic that you can take as needed, just in case! Be sure to drink bottled water and avoid ingesting any tap water. All restaurants use filtered water for drinking and ice.

Question

What are the different types of attire requirements for the Wedding, Restaurants on the resort, and Excursions?

Answer

WEDDING FORMAL / ELEGANCE: Men - Suit or Sports Jacket, long pants, closed shoes, tie. Women - cocktail attire, do not wear beach clothes or bathing sandals / flip flops. No denim. FORMAL / RESORT ELEGANCE: Men - long pants, closed shoes, shirt / polo with sleeves. Women - do not wear beach clothes or bathing sandals / flip flops. No denim. FORMAL / CASUAL: Men - golf shorts, closed shoes, shirt / polo with sleeves. Women - do not wear beach clothes or bathing sandals / flip flops. CASUAL: Men - shirts with sleeves, sandals (not flip flops), and shorts. Women - do not wear bathing suits or bathing sandals / flip flops. No wet clothes! EXCURSIONS: It depends on the excursion you choose! For the excursions with aquatic components, we recommend bringing a pair of river shoes along with active wear / swimwear & coverup.

Question

How do I make reservations outside of group reservations?

Answer

By contacting the hotel concierge starting 30 days prior to your arrival! Hotel Xcaret Arte Concierge: hxagservice@hotelxcaret.com

Question

Does my sunscreen & bug repellent need to be Reef-Safe and biodegradable?

Answer

YES! Biodegradable sunscreen, sun block, and insect repellent are required for use at Xcaret Park, Xel Ha, and all natural pools with marine life! Does your brand say biodegradable on the label? If not, then it's probably not. Even if it is, it might not get past Xcaret or Xel Ha. The usual brands like Coppertone, Banana Boat, Panama Jack and No-AD are not biodegradable. COMPLETE LIST OF INGREDIENTS TO WATCH OUT FOR: PABA, Octocrylene, Octinoxate, Oxybenzone, 4-Methylbenzylidene, Butylparaben, Benzophenone, Butyl-Methoxydibenzoylmethane, Hexyldecanol, Methylparaben, Dimethyl Capramide, Polyethylene, Propylparaben, Cetyl Dimethicone, Butylcarbamate INSECT REPELLENT: DEET, Permethrin, P-mentane-3,8-diol, Metofluthrin, Picaridin Most of these ingredients have been banned at Xcaret and Xel Ha, as well as other areas of the Riviera Maya. REEF SAFE AND BIODEGRADABLE SUNSCREEN/SUNBLOCK BRANDS WE RECOMMEND: Stream2Sea: https://stream2sea.com/products/sunscreen-spf-30/?ref=jstour Coral Safe: https://coralsafe.com/collections/coral-safe-sunscreen?sscid=51k7_81tij Beauty By Earth: https://beautybyearth.com/collections/sun Headhunter Surf: https://www.headhuntersurf.com/collections/spf-50-creams?rfsn=4019127.01a26c1&utm_source=refersion&utm_medium=affiliate&utm_campaign=4019127.01a26c1 REEF SAFE AND BIODEGRADABLE INSECT REPELLENT BRANDS WE RECOMMEND: Skedattle: https://coralsafe.com/collections/natural-bug-repellent Bug Botanist, Badger & Aunt Fannie’s: https://mightynest.com/shop/wellness/bug-repellant https://www.amazon.com/gp/product/B08WHMSMCD/ref=ox_sc_act_title_1?smid=ATVPDKIKX0DER&th=1

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