Loading
Loading
Loading
Loading
Loading
Loading

FAQs

Question

Do you have a hotel block for guests?

Answer

Yes! We've arranged a hotel block for our guests. Please visit the travel page on our website for all the details. We're delighted to have partnered with Yellow Umbrella Events to help with your room reservations and any questions you may have.

Question

Can we stay outside of the resort and still attend the wedding?

Answer

All guests attending the wedding are required to stay on property at the resort.

Question

Can I book my room through Expedia, Costco, or my own points?

Answer

We kindly ask that you book directly through our official group room block rather than through third-party sites or points programs. Moon Palace requires all guests attending our private wedding events to be booked within our block. If you book outside of it, the resort will charge an Outside Guest Pass fee of $250+ per person for access to our wedding venues. Booking through our official link keeps you counted in our group, protects you from gate fees, and directly supports our ability to secure our private event spaces. We appreciate your help in making this work seamlessly for everyone!

Question

How should I RSVP?

Answer

To join us in Cancun, please submit your RSVP and finalize your room reservation through our official booking link by February 23rd. Note: Because this is a destination resort, your room booking serves as your official wedding RSVP! Our room block closes strictly after this period, and any rooms not reserved will be released back to the hotel.

Question

Does the resort offer babysitting services?

Answer

While the resort doesn't offer on-site babysitting services, they've graciously shared a list of trusted providers in the area. We encourage you to reach out to any of them directly to discuss your needs and receive a quote. - Cancun Nanny Service, cancunnannyservice.com

Question

What is the dress code?

Answer

The dress code is Tropical Semi-Formal🏝️ We want you to be fabulous and chic but also comfy in the tropical weather as the wedding will take place outside.

Question

Will there be alcohol?

Answer

Yes, we're delighted to offer an open bar for all our guests throughout the celebration.

Question

I have a food allergy, can I make a special request?

Answer

Yes, we are happy to accommodate most food allergies and dietary restrictions! Please ensure you let us know in advance.

Question

Am I required to attend all of the wedding events?

Answer

While we'd love to have you celebrate with us for all of the festivities, there's absolutely no requirement to attend every event. Feel free to take some personal time to explore the resort and enjoy all it has to offer.