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August 15, 2026
Cancún, Q.R.
#becomingbonner2026

Natalia & Griffin

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    FAQs

FAQs

Question

Which airport should I fly into?

Answer

The most convenient airport to fly into is Cancun International Airport (CUN). Located approximately 18.8 miles (30 km) from the resort, the drive typically takes between 25 to 45 minutes, depending on traffic conditions.

Question

Where should I stay?

Answer

As we are getting married at Finest Playa Mujeres, we kindly request that all our guests stay at the same hotel for the weekend. This will help make everything easier for everyone, and we’ll all be able to enjoy the wedding festivities together in one place. The resort offers a variety of amazing amenities, and we know you’ll have a wonderful time staying there. We’ve worked out a special rate for our guests, so please let us know if you need any help with booking your stay. We can’t wait to celebrate with you!

Question

Is there a group rate or block of rooms?

Answer

We have arranged a special group rate for our wedding guests at Finest Playa Mujeres, where all wedding events will be held. To take advantage of this rate, please book your stay through our dedicated reservation link or by referencing our wedding group when contacting the resort.

Question

Are kids allowed at the resort?

Answer

We are so excited to celebrate our special day with all of you, and in choosing Finest Playa Mujeres as our wedding resort, it was important to us to find a place that welcomes guests of all ages. The resort offers a wide range of family-friendly amenities and activities, making it an ideal destination for those traveling with children. We hope this allows all of our guests—whether couples, families, or solo travelers—to feel comfortable and enjoy a relaxing and memorable experience.

Question

What’s the expected weather during the trip & what should I bring?

Answer

• August in Mexico is typically warm and humid, with a chance of rain since it’s part of the rainy season—so it’s good to be prepared for both sunshine and the occasional shower. Here’s what we recommend packing: - Lightweight, breathable clothing for warm days - Swimsuits (bring a couple!) & coverups - Resort-casual outfits for dinners and evenings - A formal outfit for the wedding (Formal Attire) - Comfortable sandals and waterproof shoes or flip-flops - A light rain jacket or travel umbrella - Sunscreen, sunglasses, and a hat - Bug spray (especially for the evenings) - A light sweater or wrap for cooler indoor spaces or evenings - Valid passport - Beach bag Let us know if you have any other questions—we’re so excited to see you there!

Question

What’s included in the resort package (food, drinks, activities)?

Answer

Finest Playa Mujeres offers a comprehensive all-inclusive experience designed for guests of all ages, blending luxury with family-friendly amenities. Here's an overview of what's included in your stay: - 24-hour room service and daily restocked minibar. - Complimentary Wi-Fi throughout the resort. - All taxes and gratuities included in the package. - 12 à la carte restaurants, including Italian, French-Asian fusion, seafood, and steakhouse options. - 1 buffet restaurant and 1 food truck offering diverse culinary experiences. - 15 bars and lounges, featuring swim-up bars, a cigar lounge, and a sports bar. - 10 outdoor pools, with five heated during winter months. - 14 outdoor Jacuzzis strategically placed near pools. - Private beach access with sun loungers and umbrellas. - Non-motorized water sports: sailing, kayaking, paddleboarding, and snorkeling. - Daily activities and nightly entertainment, including live music and shows. - Fitness center with state-of-the-art equipment and fitness classes. - 27,000 sq ft of children's facilities, including age-specific pavilions for toddlers, children, and teens. - Mayan-themed water playground with slides and splash zones.

Question

What should I know about tipping?

Answer

Tipping at this resort is common. Although it is an all-inclusive resort, the staff works hard and appreciates any tips. They will remember you and take care of you! Drivers, Maids, Bellboys, and Restaurant/Bar servers are often tipped. Tip whatever you are comfortable with, there is no right or wrong. Make sure to bring small bills (1's, 5's, 10's), as larger bills may be difficult to break. It also may be difficult or expensive to take out cash when you get there so bring it with you from home.

Question

What if I forgot something & need to buy an item at the property?

Answer

Forget Something? There is a gift shop inside the resort, but prices will be high ($30 for one bottle of sunscreen). There is also a convenience store, La Amada Express, about a 5-minute walk from Finest. We recommend that you pack what you need, but if you do end up needing something, prices are pretty reasonable there.

Question

What’s important to know about transportation to & from the airport?

Answer

If you booked 3 nights at the resort, your room includes transportation through Seasons Tours, the in-house tour and transfer agency at Excellence Hotels & Resorts. This is private round-trip transportation from the airport to the resort and back. To book your transfer, email Seasons Travel at transfers@seasonstours.com. This can be done a few weeks prior to your arrival. They will need your flight information/details and your booking ID number from the resort. Please provide them with your returning flight information as well to book your transfer back to the airport. Your driver will meet you at the hotel to take you back to the airport on the day of your departure.

Question

What’s important to know about the check-in process?

Answer

Resort check-in time is 3:00 PM. If you arrive prior to 3 PM, they will hold your bags and deliver them to your room when it is ready. We recommend packing a separate bag for items you'd like to keep with you (swimsuit, cover up/t-shirt, sunscreen, cards, etc) until your room is ready. You can enjoy all resort amenities as soon as you arrive!

Question

When will I be charged after booking my room?

Answer

Your card on file will be charged 30 days prior to your arrival. Be sure to alert your bank/CC company of the charge from Cancun. To ensure your card is charged and processed correctly, we recommend you call the resort before the 30 day mark and ask them to charge the card over the phone at +1 866-211-6223. Rooms will be canceled for non-payment/rejection of payment.

Question

Additional Tips & Info:

Answer

• When checking in, if you have a preferred time for housekeeping and turn down service, let them know and they will note it. • There is a service box in your closet that can be accessed from the hallway. You can set up a standing order for breakfast (coffee, croissants, fruit, etc) to be delivered at a certain time every morning They will deliver it without disturbing you & you can grab it when you're ready. • You can bring your own floaty to use in the ocean or pools. • In your room, you will have a few fully sealed bottles of wine/liquors along with snacks. These are included and restocked daily! • When you check-in, the resort will place a $600 hold on your credit card for incidentals. It is possible to decline this charge if you prefer to pay cash for any upgrades.

Question

What are daily activities we can do on the property?

Answer

• 12 pools and hot tubs • Cooking lessons • Beach volleyball • Beach soccer • Tennis • Basketball • Bicycles • Kayaking • Table tennis • Snorkeling gear • Paddle courts • Paddleboarding • Darts and board • Aerobics • Archery • Air rifle shooting • Water polo • Billiards • Yoga classes • Fitness center • Dance lessons • Night time Shows • Children’s club including a pool, playground, and indoor pavilions If you want to leave the resort, we recommend only doing so with an official tourism company. The resort offers various excursions which include pickup and drop-off at the resort. A reliable external excursion company is Cancun Adventures. You can also take a water taxi to Isla Mujeres and walk around the island.

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