FAQs

Question

What's included in my all-inclusive package?

Answer

All drinks and meals are included. On-site entertainment, fitness facilities, non-motorized aquatic sports, hydrotherapy circuit, daily outdoor and indoor activities, in-suite minibar, and free wifi. Tastings and multiple social activities are also part of the all-inclusive package.

Question

What is the difference between an Ocean View and an Oceanfront room?

Answer

Oceanfront rooms offer unobstructed, panoramic ocean views and superior amenities. Ocean View rooms offer a partial ocean view.

Question

How far is the resort from the airport?

Answer

We are located a thirty-minute drive away from Cancun's International Airport.

Question

What is the tipping policy at the resort?

Answer

All tips and gratuities are included in your all-inclusive package. Additional gratuities are most welcome by our staff should services exceed your expectations.

Question

Is there a secure place to keep valuables?

Answer

In-Room Safes are included in all suite categories. Our resort is not liable for unattended items left in public areas.

Question

If I am a vegetarian or have special dietary needs, will I have adequate options?

Answer

Yes, the resort offers gluten-free, vegetarian options, and additional assistance in accommodating special dietary needs (please notify the resort ahead of time or at check-in, should this be the case).

Question

Can I drink local water?

Answer

We recommend not to drink faucet/tap water, the resort will provide filtered and bottled water at all time. Water and ice cubes served at all resort venues are always filtered and safe to drink. Certified by third-party auditors, our resort is compliant to the highest level in industry sanitation standards & best practices

Question

Is there babysitting available? If so, is there a fee for babysitting?

Answer

Yes, babysitting service is available with a prior request, at additional cost.

Question

Are there malls nearby?

Answer

Yes, there are several shopping destinations just minutes away from our Cancun resort.