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FAQs

Question

How do I book my room?

Answer

To reserve your room for our wedding, please book directly through our dedicated travel agency, Luxury Travel Boutique, using the link below. We’ve arranged special room blocks for our guests, and booking within our Wedding Group is required to attend our wedding. Thank you for honoring our request to book your room only within our Wedding Group. For all details on room categories, pricing, airport transportation, payment schedules, travel protection, and more, please visit the website below. If you have any travel-related questions, feel free to reach out to our dedicated travel agency, Luxury Travel Boutique, at info@experienceluxetravel.com. https://www.experienceluxetravel.com/flosdorf-ascenzo-wedding

Question

How many days should I arrive before the wedding?

Answer

We'd love for you to think of this as your vacation with our wedding in between! Please arrive at least 1 day prior to the wedding.

Question

What are the booking and payment deadlines?

Answer

Your room must be booked within our Wedding Group by October 25th, 2026. Final payment for your room reservation is due by December 20th, 2026.

Question

Do I need a passport?

Answer

Yes, a valid passport is required to travel to Mexico. Please make sure your passport is valid for at least 6 months after your travel dates. Don’t forget to check the expiration date before you leave!

Question

How do I book flights to Cancun, Mexico?

Answer

Please book flights directly with your preferred airline. Please ensure the name listed on your airline reservation matches your passport book exactly. The travel agency recommends using Google Flights to find the best price.

Question

How far is the resort from the airport?

Answer

Secrets Playa Mujeres is about 40 minutes from the Cancun International Airport.

Question

How do I get from the airport to the hotel?

Answer

Roundtrip airport transportation can be added to your hotel reservation at the time of booking. You may choose from shared or private. Please see the travel website for further details.

Question

How do I RSVP to the wedding events?

Answer

Please go to the RSVP tab on this website and enter your name. Please also remember to book your room within our dedicated wedding group.

Question

Do I have to stay at Secrets Playa Mujeres to attend the wedding?

Answer

Yes, all wedding guests must stay at Secrets Playa Mujeres.

Question

Do I have to book my room through the dedicated wedding group to attend wedding events?

Answer

To attend private wedding events, guests are required to book their room reservation via our dedicated room block via this website: https://www.experienceluxetravel.com/flosdorf-ascenzo-wedding

Question

If I have questions regarding travel or the resort, who should I contact?

Answer

Our dedicated travel agency Luxury Travel Boutique at info@experienceluxetravel.com or 419-877-7897. The agency's normal operating business hours are Mon-Fri 9AM-5PM EST. Emails and phone calls are returned within one business day.

Question

Are children welcome?

Answer

Secrets Playa Mujeres is an adults-only resort, so we kindly ask that you leave little ones at home. We hope this can be a fun getaway for you & we truly appreciate you making arrangements to join us!

Question

What is the wedding dress code?

Answer

The dress code is beach formal. We recommend light, breathable fabrics suited for a tropical climate. Men can wear dress shirts with long pants, while women can opt for flowy maxi or midi dresses, elegant jumpsuits, or chic dressy separates. We also suggest considering the beach setting for the ceremony & cocktail party when selecting footwear. There will be time to change your shoes before the reception.

Question

Is the resort all inclusive?

Answer

Yes, Secrets Playa Mujeres is an all-inclusive resort. The Unlimited Luxury package includes unlimited gourmet dining, top-shelf spirits, 24-hour room service, mini bar restocked daily, pool and beach wait service, daily activities, nightly entertainment and more. All taxes and gratuities are included in the Unlimited Luxury package.

Question

What is the dress code for resort restaurants and bars?

Answer

The dress code at the resort restaurants and bars varies from beach casual to casual elegance. Beach Casual: Swim trunks, bathing suits and flip-flops accepted. Daytime Casual: Bathing suit cover-ups or shorts and tops and sandals required. Casual: Bermudas (long shorts or Capri pants), sneakers/tennis shoes and sandals. Ladies must wear a bathing suit wrap or cover-up. No sleeveless shirts for men. Casual Elegance: Sneakers/tennis shoes or dress sandals, dress shirts with short sleeves or collared shirts. No sleeveless shirts or flip-flops. Long pants required for men. For specific dress code details, please visit website below: https://www.hyattinclusivecollection.com/en/resorts-hotels/secrets/mexico/playa-mujeres-golf-spa-resort/dining-drinks/

Question

What will the weather be like?

Answer

April in Costa Mujeres is warm, sunny, and dry, with average highs around 86°F, and lows around 73°F. We recommend packing light, breathable clothing, sun protection (sunscreen & hats), and a light layer for evenings.

Question

What currency is accepted at the resort?

Answer

The local currency is the Mexican Peso (MXN), but U.S. dollars are widely accepted. Currency exchange services are available at the front desk. The resort also accepts AMEX, Visa, and MasterCard for extras.

Question

Should I tip?

Answer

While gratuities are included in the all-inclusive package, small tips for excellent service are appreciated!