FAQs
Question
When should I book my travel?
Answer
February is high season in Riviera Maya! We strongly recommend you make hotel and flight reservations as soon as you're able. Once the room block is full, rooms will be subject to hotel availability.
Question
What is the deal with passport validity?
Answer
New regulations dictate that passports should have at least six months of validity when traveling internationally. Most countries will not permit a traveler to enter their country unless the passport is set to expire at least six months after the final day of travel.
Question
What will the weather be like in February?
Answer
Average highs in the Riviera Maya region are 80 - 85 degrees Fahrenheit with lows between 60 - 65 degrees Fahrenheit.
Question
What is the dress code?
Answer
Our Welcome Fiesta is resort casual. Think sundress or skirt for the ladies and pants with a collared shirt for the guys. Our Wedding Ceremony and Reception are cocktail attire. Think colorful dresses for the ladies and pants & jacket for the guys. All wedding events will be held outdoors.
Question
Do I need to convert USD to pesos? Should I be tipping?
Answer
Pesos are the Mexican currency and an average conversion rate is anything between 17 – 19 pesos to the dollar or the pound (other currencies will vary). Almost all businesses accept USD in the Riviera Maya region. Credit cards are widely accepted but some may incur foreign transaction fees. The recommended tip amount at restaurants and cafes is between 10% – 20% of the bill (15% is a good standard in tourist areas). For a taxi driver, housekeeping, valet, etc. $5- $10 is appropriate. Of course, it is really whatever you are comfortable with.
Question
Can I drink the water in Mexico?
Answer
Drinking bottled water is advisable at all times, and a lot of travelers have reported drinking with ice and not encountering any stomach problems but everyone is different. The Fairmont Mayakoba has a water filtration system with water refill stations so guests are encouraged to pack reusable water bottles.
Question
Will my cell phone work?
Answer
We encourage you to check with your cell phone carrier prior to arriving in Mexico as each carrier's policies are different. You may need to set up an international phone plan with your carrier if you intend to use your phone outside of the Fairmont property. The Fairmont Mayakoba has wifi throughout the majority of the property if you choose not to use cellular data.
Question
How can I get around?
Answer
Taxis and pre-arranged shuttles are available for transportation to and from the Cancun Airport. Upon arrival at the Fairmont Mayakoba, transportation will be provided to and from all wedding events within the Mayakoba property.
Question
Will there be a time change?
Answer
Mexico recently eliminated daylight savings time, putting an end to the practice of changing clocks twice a year. In February 2024, the Riviera Maya region will be on Eastern Standard Time (EST).
Question
Wait... what if I don't speak Spanish?
Answer
While Spanish is the official language of Mexico, almost all people working in the service industry also speak English.