FAQs

Question

When should we book our accommodations?

Answer

Book now! Our planner and the resort recommend that you book now to reserve your room using the code we provided in the travel section. No payment for the reservation is due until 30 days prior to the big day! Be sure to use the booking code provided on the travel page of our site, in the accommodations section. The promo code links you to our event, so the resort knows you're WITH US!

Question

Is there a minimum stay required?

Answer

Yes, the resort requires all guests to book a minimum of a three night stay.

Question

HOW DO YOU GET TO THE RESORT OR BACK TO THE AIRPORT?

Answer

Transfer service is included with your reservation at Excellence Coral Playa Mujeres. You will receive an email after booking your accommodations with information on how to schedule your transfer service based on your flight times.

Question

Do I need a passport?

Answer

Yes! A valid passport that is NOT expiring within 6 months of the date of travel is required.

Question

What is Visitax?

Answer

VisiTAX is a mandatory tourism tax for foreign visitors visiting Mexico. It costs approximately $10–$17 USD per person and is meant to fund local tourism improvements. Payment is best made online beforehand on this site: https://www.visitax.gob.mx/sitio/