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May 17, 2022
Cancún, Quintana Roo

Johanna & Alvin

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    FAQs

FAQs

Question

Where do I find the reservation form to book for our discounted room?

Answer

The reservation form is located under the travel tab. Please complete the reservation form first before the RSVP.

Question

What do I do after I complete the reservation form?

Answer

Once you complete the reservation form, you will receive an email within 48 hours from our travel specialists Melissa or Aimee for confirmation.

Question

When should I put a deposit to reserve a room?

Answer

Discounted rooms are limited. We recommend completing the reservation form to reserve a room as soon as possible.

Question

Will I get charged right away after completing the reservation form?

Answer

No, you will not be charged until Aimee or Melissa confirms your reservation by email.

Question

When is my final payment due?

Answer

*Any deviations made after final payment (February 9, 2022) will result in a $25 change fee.* Guests will have until 6 PM PST on final payment date to make their payment. If payment is not received by this time, guests will be assessed a 10% late fee which is added to your invoice. Guests have three days to make payment in full, if after this time Modern Romance Travel has not received payment your reservation will auto cancel and all monies paid to date are forfeited, and non- refundable.

Question

What if I need to cancel my reservation?

Answer

Cancellation schedule: • From now– 12/28/21 – $100 per person nonrefundable deposit lost • From 12/29/21- 1/27/22- Initial deposit is nonrefundable, plus 30% penalty will apply • From 1/28/22-1/26/22- Initial deposit is nonrefundable plus 50% penalty will apply • From 1/27/22- 3/28/22 Initial deposit lost plus 75% penalty will apply • From 3/29/22- 0 days – No refund, full penalty applies

Question

Should I purchase travel insurance?

Answer

Travel insurance is highly recommended and allows you to cancel for any covered reason and is available via Modern Romance Travel. Melissa and Aimee will provide quotes for travel insurance if you are interested after you complete the reservation form.

Question

Can I arrive earlier or stay after the reserved discounted dates, May 15th - May 19th, 2022?

Answer

Yes, however this will be based on the resort’s availability. Please contact our travel specialists Aimee or Melissa for more details.

Question

What are the room options and discounted prices?

Answer

Junior Suite Pool View $687.79 per person Junior Suite Ocean View $740.68 per person Rates for children age 2-12 $235.00 The total above is for the minimum of 3 nights stay for double occupancy and private round trip ground transportation. If you would like to stay longer than the 3 nights — Any additional nights will cost Junior Suite Pool View $215.43 per person Junior Suite Ocean View $232.20 per person Rates for children age 2-12 $64.50

Question

What is included in the ground transportation?

Answer

The ground transportation is a round trip from Cancún airport to Dreams Playa Mujeres Resort. Once you have your flight itinerary, please provide it to our travel specialist Aimee or Melissa. They will then coordinate pick up times.

Question

Will the travel specialists book my flight?

Answer

No. Flight reservations are to be booked on your own.

Question

How far is the airport to the resort?

Answer

The airport is about 40 minutes away from the resort depending on traffic.

Question

What is the dress attire for the wedding?

Answer

The dress attire will be beach formal and light colors only ( preferably pastel shades ). Please avoid dark colors.

Question

Do we have a wedding registry?

Answer

No, we ask only of your love and presence but if a present is your desire, we would be honored with a monetary gift.

Question

Is a passport required to travel to Mexico?

Answer

Yes, a passport is required. Please be sure the expiration date exceeds over 6 months of the travel dates.

Question

Which airline flies to Cancun airport?

Answer

You can choose from Southwest, Jet Blue, American Airline, United, Delta or your own preference.

Question

When is the best time to book your flight to Cancun?

Answer

We recommend downloading the free app Hopper. Hopper will alert you when flights are cheap and the best time to book. You can choose to either book with hopper or utilize hopper for alerts on cheaper prices but book directly from the airline of your choice in case you have points to use.

Question

Do you need to take a COVID test before returning to the US

Answer

Yes.There will be rapid Covid testing at the resort with for a fee. Please be sure to schedule your test the day you arrive with the concierge. You will need to have the Covid test completed within 24 hours of your departure date back to the US.

Question

Can you go between the resorts Dreams and Secrets since they are next door?

Answer

Yes! Booking with the Dreams resort, it will give you free access to Secrets although it is for adults only. You will have the same amenities and also get to enjoy their restaurants.

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