FAQs

Question

WHEN SHOULD I BOOK MY ROOM?

Answer

ASAP! The room reservations are based on availability, so we highly recommend booking as soon as possible! Payment is not made until 30 days prior to arrival, so you don't have to worry about paying right now.

Question

WHAT ABOUT COVID-19?

Answer

By booking directly through the website with our promo code, you are not charged until 30 days prior to your arrival date. Additionally, you have up until 24 hours before your arrival to cancel with no penalties. These terms are ONLY available if you book through the website with our promo code.

Question

DO I NEED A NEGATIVE COVID TEST PRIOR TO RETURNING HOME?

Answer

Yes, as of now the CDC requires a negative COVID test to get back into the US after international travel. At the moment, the Finest resort is offering a FREE COVID test to guests to meet this requirement.

Question

WHAT IS THE DRESS CODE?

Answer

For the Wedding - Semi Formal / Beach Formal Ladies: sundresses, cocktail dresses, maxi dresses Gentlemen: long pants (no jeans) with a collared shirt Note: our ceremony will be on the beach, so choose shoes that you can wear in the sand or are easy to remove! The reception will be on a hard surface so bring your dancing shoes! For the rest of the resort, you can download The Excellence Collection app on your phone or visit the website for a full list by restaurant. Dinner - Casual Elegance Ladies: Dresses, long pants, capri pants, or a skirt with a blouse Gentlemen: Long dress pants and collared shirt Casual shoes or elegant sandals must be worn. T-shirts, tank tops, shorts, beach sandals, and flip flops are not allowed. Lunch - Shorts, bermudas, sarongs and t-shirts are welcome. Sleeveless t-shirts (for men), tank tops, wet clothes, and swimsuits are not allowed. Footwear must be worn at all times.

Question

DO I NEED A PASSPORT?

Answer

Yes! You need a passport to travel to Mexico. If you need to get a passport, please apply for one ASAP so it arrives in time for the trip. Your passport must valid for the entirety of your stay.

Question

DO I NEED TO BRING CASH?

Answer

Gratuities are included in your All-Inclusive rate. However, we recommend bringing cash for extra tips and other activities you may want to do!

Question

WHAT ELSE SHOULD I PACK?

Answer

-Swimwear -Wedding Day Attire -Sunscreen (lots!) -Bug Spray -Aloe -Cash for tips -Advil/Tums/Other medicine -Sunglasses

Question

WHAT'S INCLUDED IN MY ALL-INCLUSIVE STAY?

Answer

Just about everything! Food and Beverages - All Meals, Snacks and Beverages (including alcohol!) There are 11 restaurants, 1 Coffee/Dessert Bar, 12 Bars and 24 hour Room Service! Visit this site for all dining options: https://www.finestresorts.com/dining Most Activities: Shows, Live Music, Gym, Paddle Boarding, Kayaking and Spanish Classes are just a glimpse of what is included in your stay. Visit this site for all activities: https://www.finestresorts.com/experience-finest/finest-activities/day-activities/ Please Note: Spa treatments and motorized water sports (jet skis and boating) are not included. There is a 10% discount on Spa treatments!

Question

WHO SHOULD I REACH OUT TO WITH QUESTIONS?

Answer

You can reach out to J'Von or Ashley at 210-440-8364