FAQs - Hotel & More!

Question

When are final payments due for the hotel?

Answer

All payments must be made to the hotel by 2/22/19. Please reach out to Kaitlin if you have any questions/ concerns.

Question

What time is Check-in & Check-out?

Answer

Check-in: 3:00PM Check-out: 12:00PM

Question

Is there Internet Service in the hotel?

Answer

Yes, Wi-Fi is available and included at no additional cost!

Question

Can I exchange money at the hotel?

Answer

Yes, at the Front Desk for a fee. The resort accepts American Dollars so there shouldn't be too much of a reason to exchange unless you are planning to leave the resort.

Question

Can I drink the water?

Answer

The water within the hotel has been treated and is adequate for Jacuzzis, showers, etc; however they recommend you only drink bottled water. All of the water served in the restaurants and bars has been purified to ensure the highest quality standards and is monthly controlled by an external laboratory. Bottled water is included for no extra cost.

Question

What type of activities are available?

Answer

Finest Playa Mujeres offers a wide variety of beach, land and water activities throughout each day, including kayaks, snorkeling gear, sailing, windsurfing, paddle board, deep-sea fishing*, private yacht excursions*, introductory scuba lessons, scuba diving with instruction*, aerobics & water aerobics, water polo, fitness, yoga, jogging, Spanish lessons, dancing lessons, cooking lessons, theme nights, beach volleyball, beach football, tennis, basketball, football, bicycles, table tennis, darts, board games, archery, air rifle shooting & billiards. *Additional costs may apply.

Question

What's included in my room rate?

Answer

Guests staying at the Finest Playa Mujeres will enjoy 24-hour all-inclusive service, which includes: Special Welcome Cocktail and cool towel • Full breakfast, lunch, dinner and snacks each day • 11 à la carte & 1 buffet options for dinner • 3 à la carte lunch options, 1 buffet and 1 snack grill at the beach • Takeaway wood oven pizza • 16 bars • Unlimited natural fruit juices and soft drinks • Unlimited international premium and domestic alcoholic beverages • 24 hour room service • Pool and beach waiter service • 12 swimming pools (4 heated in winter in the Club areas), with a total of 35,000 sq ft • 13 outdoor hot water Jacuzzis (3 of them in the Club section) • Non-motorized water sports (sailing, windsurfing, sea kayaking, paddle board, snorkeling gear, introductory scuba lesson) • Daily activities • Nightly shows • Tennis clinics • Fully equipped fitness center with state-of-the-art equipment • Wedding gazebo & events plaza • Free wireless internet • All taxes and gratuities.

Question

How will I get to the resort from Cancun International Airport?

Answer

We will have transportation arranged for everyone arriving Wednesday & Thursday. As we get closer to the Big Day, we will get your flight information.

Question

What do I wear to the wedding?

Answer

Beach formal attire This suggests an elegant beach wedding—so dress to impress, but also dress for the elements (sun, sand and water). Anything you'd wear to a nice restaurant on a summer night is appropriate. The wedding ceremony will take place directly on the beach. Guys feel free to leave the black suit and tie at home, it's too hot! A summer suit with a linen shirt (no ties required), linen pants (or khakis) and sandals may be a better option.  Ladies, you may want to rethink your stiletto heels. A formal summer sundress at tea or knee length with flat sandals works well. Choose the length of your dress wisely. There is almost always a breeze by the water, so unless you're OK with having a Marilyn Monroe moment, I would suggest steering clear of anything too short.

Question

I have allergies/dietary restrictions. Will that be a problem?

Answer

Not at all. Each restaurant in the resort offers vegetarian and gluten-free options on its menu. If you have any allergies and/or dietary restrictions, please let us know so we can notify the banquet staff for your reception meal.

Question

Which airport do we need to fly into to be closer to the resort?

Answer

Which airport do we need to fly into to be closer to the resort? The closest airport is Cancun. Our resort is approximately a 20 minute drive from Cancun.

Question

Is there a dress code?

Answer

Yes for dinners. The resort requires men to wear long pants, collared shirt and closed toe shoes. No flip flops for women either during dinner. At breakfast and lunch they are much more relaxed.