FAQs & Contact Info

Question

What should I wear?

Answer

We invite our guests to wear dressy beach attire to the wedding ceremony and reception. Think button-down shirts with slacks or khakis and flowy maxi dresses or sundresses. Dancing shoes and/or sandals are encouraged.

Question

Where will the wedding cermony and reception take place?

Answer

Blue Venado Seaside which is approximately 20miles/40 minutes south of The Fives Beach Hotel & Residences. Please note, there are several Blue Venado event venues. Our wedding will be hosted at BLUE VENADO SEASIDE - Carr. Cancún - Tulum Km. 94, 77733 Puerto Aventuras, Q.R

Question

Who is the travel agent and how can I contact them?

Answer

Nicole Dobrich, Group & Romance Travel Specialist Liz Moore Destination Weddings EMAIL: nicole@lizmooreweddings.com *PLEASE NOTE - Email is the best form of communication

Question

I did not book my room at The Fives by July 25th - what should I do?

Answer

No problem at all! You can still book your accommodations through our travel specialist, Nicole and you will be added to our block. However, the rates on our website cannot be guaranteed after July 25th. We don't anticipate rates increasing too much though, so no stress! :)

Question

When is the RSVP deadline?

Answer

Please kindly RSVP by August 15, 2023.

Question

Do I need to stay at the same hotel as the bride & groom?

Answer

We would be delighted to have as many guests join us at The Fives Beach Hotel & Residences as possible. We have reserved a room block at this all-inclusive resort for our guests at a secured rate. Guests do not have to stay at the same hotel.

Question

How many days should I plan to stay in Playa Del Carmen?

Answer

We will be staying from Thu., Oct. 12 - Fri., Oct. 20 at The Fives Beach Hotel & Residences. We encourage all of our guests to stay as many days as they'd like. We anticipate most guests will stay 4 nights, likely Fri. Oct. 13 - Tue. Oct. 17.

Question

What airport should I fly into?

Answer

Cancun International Airport (CUN) is the closest airport to the resort and wedding venue. The airport is approximately 35 miles from Playa del Carmen. *VALID PASSPORT REQUIRED* (Please note that roundtrip airport transportation is included at no added charge if you book your accommodations at The Fives Beach Hotel and Residences through this website.)

Question

Do I need a passport to enter Mexico by air?

Answer

Yes! A valid passport book is required to enter Mexico by air, and those attempting to enter at an airport with a U.S. passport card only may be denied admission. Apply for a passport at https://travel.state.gov/content/travel/en/passports/how-apply.html

Question

How do I book my room at The Fives Beach Hotel & Residences?

Answer

Complete the BOOKING REQUEST FORM found on the "Book Accommodations" page. You can also contact our travel specialist, Nicole Dobrich at nicole@lizmooreweddings.com for assistance.

Question

Is there a minimum night stay at The Fives Beach Hotel & Residences?

Answer

Yes. There is a minimum three night stay when booking your reservation.

Question

Can I bring my kids?

Answer

We love your kids...We really do! But we are only able to accommodate guests named on the save-the-dates and invitations at the wedding ceremony and reception. Thank you for your understanding.

Question

Can I bring a date?

Answer

We are only able to accommodate guests named on the save-the-dates and invitations at the wedding ceremony and reception. Thank you for your understanding.