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FAQs

Question

Do I have to book my stay the through travel agent?

Answer

Yes, this will ensure you are included in the room block. Should you find a better rate on a different booking site, just send that information to the travel agent but do not book without engaging the agent. The travel agent will price match if a cheaper rate is found. Please note prices listed on the travel agent site include taxes and resort fees.

Question

How do we get to the hotel from the airport?

Answer

The travel agency will coordinate your airport transportation for $60 per person round trip. They will coordinate with flight times and monitor any changes or delays in real time. This is totally optional - you are more than welcome to book your own transportation service.

Question

Can I book any other room type not listed on the travel agent website?

Answer

Yes. Please inquire with the travel agent.

Question

What is the difference between SLS Elite rooms and standard SLS rooms?

Answer

SLS Elite rooms and suites come complete with personal butler service and private check-in, pool and beach, and preferred reservations at specialty restaurants. Learn more on SLS Playa Mujeres' website.

Question

Do I need a passport?

Answer

Yes, a valid passport is required for all guests traveling to Cancun. Be sure to check that yours has not expired.

Question

Can I bring a plus one?

Answer

Please refer to your invitation or save the date.

Question

Will the wedding events be outdoors?

Answer

Yes. All events will be outdoor. The welcome party will be at a partially-covered rooftop bar. Ceremony and cocktail hour will be on the beach. The wedding reception will also take place on the beach, but covered.

Question

What happens if I do not RSVP in time?

Answer

If we don't receive your RSVP by the date in which we have provided, it will be marked as "no". We will miss you celebrating with us; however, we have to provide a total guest count to the venue in a timely manner. Thank you for understanding!

Question

Who can I contact if I have more questions?

Answer

Please contact the bride or groom.