FAQs

Question

What is included in our stay?

Answer

The Hyatt Vivid is an all-inclusive resort. Unlimited food, drinks (alcoholic and non-alcoholic), room service, pool and beach club access, daily activities, entertainment, and gratuities are included.

Question

Closest Airport

Answer

Cancun International Airport is 15 minutes away from the Hyatt Vivid Grand Island.

Question

Transportation

Answer

While booking your room, Paradise Weddings Travel Group can assist with round trip transportation to and from the airport for $50 each person.

Question

Ennea Beach Club

Answer

Take a 10-minute shuttle and be transported to nirvana at Ennea Beach Club, a beautiful white sand beach located on Playa Delfines. The beach club is part of Hyatt Vivid and all amenities are included such as: Access to an additional euphoric pool Snack bar and restaurant Beverage wait service Loungers and Bali beds ($$) Beach Club is Open 9:00 AM - 6:00 PM daily. Shuttle is available every 15 minutes.

Question

Is Hyatt Vivid Grand Island resort safe?

Answer

Yes — your safety and comfort are very important to us, and we chose this resort with that in mind. Hyatt Vivid Grand Island is located in Cancun’s well-known Hotel Zone, a popular tourist area that welcomes travelers from around the world. The resort is adults-only, newly opened in 2024, and offers a modern, secure, all-inclusive environment with 24/7 staff and gated access.

Question

Are kids welcome?

Answer

Although we would love to celebrate this time with everyone, Hyatt Vivid Grand Island is an adults only resort.