FAQs
Question
What is the Promo Code?
Answer
HKWFEB24FPM
Question
How to book with Promo Code?
Answer
Apply Promo Code to same section as check in - check out - rooms + guests. This will show what you will pay with the promo code applied. Make sure you book events rate + free transfers.
Question
How to book airport transfers?
Answer
*Seasons Tours is an agency associated with the Finest Resort. *This is free if you are booked at least 3 nights. You can find a direct email link at the bottom of your booking confirmation email. Email: transfers@seasonstours.com -Fill the following out and send to email address listed above. ARRIVAL DATE: NUMBER OF PASSENGERS: PASSENGER’S NAME (hotel reservation holder): HOTEL CONFIRMATION NUMBER: HOTEL’S NAME: FINEST PLAYA MUJERES ARRIVAL FLIGHT NUMBER & AIRLINE COMPANY: ARRIVAL TIME: DEPARTURE DATE: DEPARTURE FLIGHT NUMBER & AIRLINE COMPANY: DEPARTURE TIME: PICK UP TIME ON DEPARTURE DATE: It will be given with your transfer confirmation. CONFIRMATION NUMBER: It will be given with your transfer confirmation. *Recommend doing this when you get your flights. -It may take them awhile to respond and confirm as communication with the resort is very slow.
Question
What Apps to download?
Answer
-The Excellence Collection (choose finest resort once in the app). Lots of information about the resort. Has a schedule of daily entertainment. Has the restaurants and bar menus. It will also list the dress code that is required for some restaurants. -Your chosen airline app to easily access your boarding pass.
Question
How to book a spa treatment?
Answer
You can find a direct link to email from your booking confirmation email. Email: onespa@finestresorts.com Hours: everyday 9:00 am - 7:00 pm Tip: Schedule your treatment at the beginning of your stay in case of sunburn. *if you booked excellence/finest club level, utilize your free aquatherapy session per person. *you will recieve 10% off any spa treatment with our promo code *again, it may take awhile for confirmation as communication is slow with the resort.
Question
Passport Info
Answer
Your passport must be valid 6 months after return date. If you do not have a passport, be aware that it may take longer than expected to receive it. Plan for it to take 3-4 months after applying for it. I know for sure that the Mitchell, SD post office does them.
Question
What's the difference between finest suits, finest clubs, and excellence club levels?
Answer
Finest Playa Mujeres is a luxury resort, so you will not feel like you are missing out by booking one of their standard rooms (Finest suites). -Finest Suites - The resorts standard room level. Adults and kids allowed. -Finest Club - Family club level. Adults and kids allowed. Upgraded in-room premium liquor & wine bottle selection, private pool bar, VIP toiletries, private lounge with concierge service, private beach area, Nespresso machine, daily fruit & petit fours in room, fresh flowers and sparkling wine upon arrival, one free aquatherapy session per person and more... -Excellence Club - Adults ONLY building. Same club level benefits as Finest Club, except it is for adults only. Free aquatherapy session per person.
Question
How to navigate through Cancun Airport?
Answer
Prepare for it to be chaotic at the airport. Immigration lines can be a hit or miss. It can take up to 1.5 hours to go through immigration. Stay together when exiting the airport. Once you pass Customs Area, just keep walk straight to the exit. You will be forced to walk through an area targeting advertisement, sales, transportation, etc.… DO NOT talk to ANYONE here even if you see the Seasons Transfers staff (see red zone on map on the picture under gallery tab) Once you pass this area, go outside, walk to the left and look for people representing Seasons Transfer transportation (they will wear beige pants and green shirts). See pictures under the gallery tab. IMPORTANT: Timeshare staff is inside the terminal´s building. They very often tell passengers arriving to Cancún to go to platform number 16 or they may get close to you asking to see your travel documents, saying they are your local representatives. Please do not pay attention to them. Remember our airport representative will be waiting for you outside the building. Note: There is an ongoing construction in Cancun. Expect the ride to the hotel to take an hour or more. Hopefully by February they have it completed. **See Gallery for pictures to reference.
Question
Instructions to see which card is on file and when payment will go through.
Answer
Very important that the card you used does not expire prior to getting charged or if your card is cancelled anytime now until time of charge. If you are not sure what card you used, you will need to check your reservation confirmation email. You should have received this shortly after reserving your room. The email should been from "Finest Resorts" and the subject will say something like "Finest Playa Mujeres Your Reservation Confirmation". If you scroll down in this email, your confirmation number is listed under "Stay Details". You will then go to the Finest website and click on "Manage Reservations" at the top right of the page. You will be taken to a page that says "My Bookings" and it will ask for a "Booking Reference". You then enter your CONFIRMATION NUMBER in the box. A review of your reservation will then load showing that the reservation is confirmed. If you scroll down, you will see "PAYMENT CONFIRMATION." Here you can find the card number used for the reservation. You will also see the date your payment will go through. Keep an eye on your email on the date your payment will go through. If your card is declined for any reason, you will get an email from "The Excellence Collection" informing you the charge did not go through and providing you with a link to provide a new card. It is important to get this taken care of before 24 hours is up or they will cancel your reservation. If it gets cancelled, very likely at that point the resort will be sold out and if there is a room left, you will be paying much more and will not be able to utilize the promo code.