Question

Q. DOES EVERY GUEST NEED A PASSPORT?

Answer

YES! Each guest must have a valid passport to travel to Mexico The passport must not expire during your stay in Mexico. NOTE: Processing time can take up to 4-months. So apply ASAP!

Question

Q. WHICH AIRPORT I SHOULD ARRIVE/DEPART?

Answer

When searching for flights, the airport you are flying to is Cancun International Airport (CUN).

Question

Q. HOW DO I GET FROM THE AIRPORT TO THE RESORT?

Answer

After landing and passing through Immigrations → Baggage Claim → Customs, walk OUTSIDE and look for the AVENTOUR greeters, they will be wearing blue navy polo shirts and will be waiting for you in the transportation area directly outside of the airport terminal building holding a sign with the hotel name, Garza Blanca. In this area, you will notice several agents waiting for guests, so please pay attention to the signs. Please make your way through the airport as quickly as possible after landing to avoid getting left behind. Any missed flights or last-minute changes are subject to availability and not guaranteed. MEETING POINTS: Terminal 4 International Arrivals For JetBlue, Southwest, Frontier, Sun Country, WestJet, and Air Transat. Go through Immigration Take your bags Go through Customs Do not stop Turn left for Transportation The Aventour representative will be on the right by the Welcome Bar. Terminal 3 International Arrivals For American Airlines, Spirit Airlines, Delta Airlines, United Airlines, and US Airways. Go through Immigration Take your bags Go through Customs Do not stop The Aventour representative will be on the right by the Margaritaville Bar. Terminal 2 International Arrivals. Go through Immigration Take your bags Go through Customs Do not stop The Aventour representative will be after the exit of the building at the bottom of the ramp to your right. BEWARE OF AIRPORT SCAMMERS: There are "timeshare" and "taxi personnel" that will try to sell you alternate transportation, timeshares, or other things. They will pretend to help you. Please do not allow them to make any calls for you. They will say that your transportation has left or that it can take lots of time to get picked up in order to sell you alternate transportation. This is not true. Please only communicate with the Aventour agent at the meeting points listed, or contact them independently. (See contact info further below)

Question

Q. HOW DO I BOOK MY TRANSPORTATION FROM AIRPORT TO GARZA BLANCA?

Answer

Arriving at Cancún airport can be a bit chaotic, so we highly recommend booking your round-trip ground transportation in advance. While you can rent a car or take a taxi upon arrival, taxis arranged at the airport can be quite expensive. The best option for you is to book directly with the resort, as they offer great rates for our group. Here's how: 1- Dial 1-877-929-7329 2- Select option 2 to be transferred to customer service. 3- Inform the customer service agent that you'd like to add transportation to your reservation, and they will transfer you to Garza Blanca's Pre-Arrival department. 4- Let the Pre-Arrival department know that you'd like to add transportation and provide your flight information. Please arrange your transportation as soon as possible. You will have the option to pay at check-in.

Question

Q. WHAT IS THE CANCELLATION POLICY?

Answer

To guarantee the reservation, a 30% non-refundable deposit is required and the remaining balance is due at check in. Any Cancellation before 120 days from the wedding date will be subject to a forfeiture of the 30% deposit. Cancellation after or within 119 days from the wedding date, will be subject to full stay penalty. Kids 0-12 stay free. Max 2 children per suite.

Question

Q. WHAT IS THE PAYMENT SCHEDULE?

Answer

Final balance due at check-in.

Question

Q. ARE KIDS INVITED TO THE WEDDING CEREMONY AND EVENTS?

Answer

Of course, we love your kids, this is a Family-Friendly affair.

Question

Q. WHAT DOES “ALL-INCLUSIVE MEAN”?

Answer

Access to all of Garza Blanca Cancun’s gourmet restaurants Access to Villa del Palmar’s signature restaurants 24-hour room service Unlimited beverages prepared by expert mixologists with premium domestic and international brands Taxes and fees included, complimentary Wi-Fi for unlimited devices Access to all of heated outdoor swimming pools Evening entertainment to include a live band, beach cinema, magic show, and more Access to water sports, a Wibit Aqua Park, beach volleyball, dance classes and more Access to the adults-only rooftop area Daily water and land activities for kids and adults Access to our Kids’ Club (ages 4 to 12)

Question

Q. WHAT IS THE BEST WAY TO FIND TO FIND GOOD FLIGHT DEALS?

Answer

We suggest setting up flight alerts. Our favorite is Google flights because it includes a wider range of airlines. Use search engines to find the best deal, but remember to book the flight itself directly via the airline to maximize your flexibility if your plans were to change. For more information visit our blog by copying and pasting in your browser the following link. Be prepared to provide your flight details to the transportation provider within 45 days of travel. https://www.justbookittravel.com/blog-menu

Question

Q. DOES JUST BOOK IT TRAVEL LOVE REFERRALS?

Answer

Yes! This is a great question. Just Book It Travel is a minority, woman-owned, and managed small business that is 100% reliant on "word of mouth" referrals. If you are satisfied with the service that you've received, Just Book It Travel would appreciate it if you tell all of your friends about the convenience of booking international trips with Just Book It Travel (destination weddings, corporate events, family vacations, honeymoons, etc) Also, feel free to post your best vacation pics, leave a kind review and subscribe to the YouTube channel. If you have any feedback that can enhance or improve your service experience, please contact info@justbookittravel.com so that Just Book It Travel can make things right for you!!