FAQs

Question

COVID-19 Related Inquiries

Answer

- The resort has a mandatory staff face-covering policy - Guests are advised to wear face-covering in all public areas unless at a designated pool chair/dining table/cabana/or with your group - Wedding reception and the ceremony is held outdoors Resort website for more information: https://www.xcaret.com/en/sanity-protocols-grupo-xcaret/

Question

Is there a dress code?

Answer

Yes! We want you to be comfortable, but please come dressed to impress. NO SHORTS OR FLIP FLOPS. Here are some examples if you need inspiration: Ladies: https://www.interclodesigns.com/beach-wedding-guest-dresses/ Gentlemen: https://urbanmenoutfits.com/beach-wedding-guest-men-outfits/

Question

When should I RSVP by?

Answer

Please make your deposit for your stay and RSVP to our wedding by JULY 28th, 2021. You can do so on the "TRAVEL" and "RSVP" tab.

Question

How do I book my stay at the resort for the wedding?

Answer

Please make sure you book through the booking website through our wedding planner here: https://www.yellowumbrellaevents.com/couples/olivia-and-dan/ There is a tutorial and video to show you exactly how to book on there.

Question

What if I don't want to stay at the resort?

Answer

Please let us know if you are absolutely not staying at the resort for our wedding. They are extremely strict with their rules at the resort, and we are only allowed a certain amount of guests to attend who will not be staying at the resort itself. If you do not stay at the resort, there will be a $120 entrance fee to attend the wedding. You will be allowed to arrive 30 min prior to the start of the event and must leave immediately after.

Question

What is included in the rate for Hotel XCaret?

Answer

- Food and Beverage - Airport Transportation to and from hotel - Adventure Parks and Transportation

Question

Where can I read about all the parks and tours included?

Answer

https://www.hotelxcaret.com/en/all-fun-inclusive/