Roswell Historic Hall

A Bride’s Nightmare

I am deeply disappointed and frustrated with the service provided by Roswell Historic Hall during our wedding reception on April 27, 2024. Our experience was far below the expectations set during our initial meetings, leading to numerous issues that marred what should have been a joyous occasion. Shuttle Service: The shuttle service was a disaster. Despite scheduling pick-up times, the shuttle was over an hour late. Elderly guests, some requiring walkers and canes, were left standing for long periods. Many guests ended up walking to the venue, crossing Alpharetta Highway, which was unsafe and unacceptable. Additionally, several groups of guests waited over an hour for the shuttle to leave after the event, with the driver nowhere to be found. My father and other guests had to personally search for the driver behind the bar multiple times. Police Officer & Staff: Despite paying 500 for a police officer, no officer was present. This was a clear breach of our contract, and I demand an immediate refund. Initially, there was no bartender at the cocktail service, leaving guests to serve themselves. My friend had to ask for help with the margarita machine, only to be told to calm down when she needed assistance. The waitstaff were largely absent, choosing to hang out in the kitchen and tent area instead of serving guests. Food and Beverage: The quality and quantity of the food were extremely disappointing. The charcuterie display was tacky and insufficient for our 160 guests. Many guests, including my daughter, went hungry. The cocktail hour spread fell far short of what was promised. I had to ask for more food to be put out, which should not have been necessary. The champagne toast was another fiasco; I had to text you to start opening the champagne despite our prior discussion. Decorations and Cakes: The cookie table was not placed as agreed and was nearly empty when I checked it. I had to restock it myself, which is unacceptable. The cakes were displayed without any decorations, and the cake topper was not placed until I did it myself. The cake was not distributed to guests, resulting in a 700 loss as many guests did not receive any, and we had no leftovers to freeze for our anniversary. Organization: Throughout the evening, I had to make numerous phone calls and texts to address issues that should have been managed by your team. My husband and I repeatedly had to go behind the bar and kitchen to locate servers and items, causing unnecessary stress and disrupting the flow of the evening. You even approached me several times to ask if you could leave, despite knowing the event was not going well. Overall Experience: In summary, the level of service provided during our wedding was unacceptable. It tarnished what should have been a beautiful day and caused unnecessary stress and disappointment for us and our guests. The numerous failures in meeting the agreed-upon expectations have led me to demand a 30% refund of the total amount paid, which is 5,310. I expect a prompt response and resolution to this matter. I strongly urge you to address these issues to prevent similar experiences for future clients. This was supposed to be one of the most memorable days of our lives, and the service provided by Roswell Historic Hall was a complete failure. Sincerely, Alessia Jankowski