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FAQs/
Zola for vendors and wedding professionals

Zola for vendors and wedding professionals

General

Does Zola have wedding vendor listings?
Can I have multiple listings?
My account has been suspended. What can I do to have it re-published?
Why can’t I see things on my tablet?
I have feedback on Zola’s vendor listings and real weddings. Who can I share it with?
Are you interested in wholesaling merchandise products, subscriptions, or experiences at Zola’s store?
What does it cost to use Zola For Vendors?

Managing my Vendor Account

How do I log in to my listing?
I didn’t receive a verification code via email. What can I do?
Who can create an account?
How do I edit or add content to my listing?
How do I get reviews on my listing?
Why do you not accept watermarked images?
How do I reset my login information?
How do I deactivate my Wedding Vendor account?

Editing My Listing

I made edits to my listing - why can't I save my changes?
How do I adjust/crop my cover photos?
My photos are too big, how can I upload them to my listing?
What is the best way to use my “Portfolio” and “Event Spaces/Rooms” sections?
Can I have more than one listing on my account?
In addition to photography, I also do video but can’t figure out how to highlight that part of my work in the current experience - can you help?
Can I be more specific in how I describe my business’ services?

Leads

How can I get more leads?
What is expected of me as a wedding professional receiving inquiries on Zola?
What if I do not not want to respond to an inquiry on Zola?
What happens if I do not respond to an inquiry?

Prospects

What does “Prospects” mean?
How does “Find Prospects” work?
Who are the leads in my “Prospects” tab?
Does sending a "Hello" require credits?
What happens when a prospect sends me an inquiry?
What’s the time frame for sending a "Hello"?
Why was the actual inquiry different from the details I saw when I invited them to inquire?
How long does a lead have to respond to my "Hello"? How will I be notified?

Featured Spots

How can I get more exposure on Zola?
What are the benefits of a featured spot on Zola?
How do I secure my featured spot?
How can I get the most out of my featured spot?
Why don’t I see featured spots available in my market?

Reviews

Who can leave a review?
Who counts as a “client” of the Vendor?
What is a “fellow wedding professional”?
Can I import my reviews/recommendations from other websites?
Why do I have to ask for reviews from couples and vendors before being permitted to publish my listing?
Can I edit the request for review email?
Can I dispute a review and request that it be removed? How do I do so?
What reviews are eligible for dispute and removal?
What isn’t eligible for dispute?
How does the dispute resolution process work?

Best of Zola

What is the “Best of Zola” award?
Who is eligible for a “Best of Zola” award?
When will awards be announced?
How will my “Best of Zola” award be featured on Zola?
Can I showcase my award on my own website?
What if I have more questions about requesting, receiving, and managing reviews?

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Plan your wedding

Venues and vendors
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