FAQs

Question

WHEN SHOULD I BOOK MY ROOM?

Answer

ASAP! Rooms will go quick. Please see Travel tab for more information.

Question

DO I NEED A PASSPORT

Answer

YES! If you do not already own a passport or need to renew it, do so ASAP Due to Covid-19, processing times are taking longer than normal.

Question

DO I NEED TO BRING CASH?

Answer

Gratuities are included in your All-Inclusive rate. However, we recommend bringing cash for extra tips and other activities you may want to do!

Question

WHAT IS THE DRESS CODE?

Answer

For the resort: you can download The Excellence Collection app on your phone or visit the website for a full list by restaurant. Dinner - Casual Elegance Ladies: Dresses, long pants, capri pants, or a skirt with a blouse Gentlemen: Long dress pants and collared shirt Casual shoes or elegant sandals must be worn. T-shirts, tank tops, shorts, beach sandals, and flip flops are not allowed. Lunch - Shorts, bermudas, sarongs and t-shirts are welcome. Sleeveless t-shirts (for men), tank tops, wet clothes, and swimsuits are not allowed. Footwear must be worn at all times